It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason.
You have 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. These costs are approximately €7.25 per package, for the exact rates please consult the website of your carrier. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after notification of your return provided that the product has already been received back in good order.
Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when you return it.
Would you like to exchange your product? That is no problem at all. You can contact email@example.com. However, you bear the cost of returning the product.
I provided a wrong delivery address
Did you accidentally enter a wrong delivery address? Please contact us as soon as possible at firstname.lastname@example.org. We will try to change the order for you.